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概要
In my role as a phone-banking officer, I help clients with their banking needs remotely by responding to their questions, handling transactions, and resolving problems. I serve as a point of contact for the bank's customers, making sure they get correct assistance in a timely manner. Strong problem solving, communication, and banking software navigation are some of my strong points. I am also skilled at following bank policies and procedures and being polite when speaking on the phone.
工作经历
Phone Banking Officer
·Professionally answer incoming calls from clients and address their question and grievances.
·Use the appropriate tools, processes, and procedures to give customers accurate and comprehensive information
·Assure client satisfaction by promptly resolving consumer complaints.
·Respond empathetically to consumer complaints and offer pertinent ideas to address their issues.
·Consistently act with the most professionalism..
Outlet Manager
• Monitor inventory levels and reorders.
• Ensuring proper implementation of operational measures.
• Respond to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations
• Notifying the Compliance Manager when a complaint is filed about defective goods.
• Educate customers about the product.
• Planning, forecasting, and reporting of income, expenses, and business performance.
• Assist the store manager in planning and implementing customer acquisition strategies.
• Coordinate day-to-day customer service operations (e.g., sales processes, orders, and payments).
• Inventory monitoring and maintenance.
• Conduct regular audits to ensure business performance.
• Management of the loading and unloading of trucks and
• Monitoring cargo in transit to ensure timely arrival at the destination.
• Report directly to the warehouse manager.
• Maintain purchase records, perform physical database inventory counts, and create actual inventory records with computerized reporting.
